Refund policy

RETURNS & REFUNDS POLICY

Last Updated: July 2026

At GOS MERCH our goal is simple: deliver premium products you'll be proud to wear, backed by service you can trust.

Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unworn and unwashed
  • Be in its original condition
  • Include all original tags and packaging
  • Be accompanied by proof of purchase

Before returning any item, please contact us at contact@gosmerch.store to receive return authorization and return instructions.

Returns received without prior authorization may not be accepted.

Defective, Incorrect or Damaged Orders

Every GOS MERCH product is thoughtfully crafted to meet our quality standards. If your order arrives damaged, defective, contains the wrong item, or has a manufacturing or printing defect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging (where applicable)

Our Customer Promise

If we make a mistake, we make it right.

If your order contains the wrong item, arrives with a verified printing or manufacturing defect, is damaged during transit, or is confirmed lost by the shipping carrier after investigation, GOS MERCH will gladly provide either:

  • A replacement, or
  • A full refund

at no additional cost to you.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will work directly with the shipping carrier to investigate the shipment. If the carrier confirms that the package has been lost, GOS MERCH will provide either a replacement or a full refund.

Return Shipping

If your return is the result of an error by GOS MERCH or a verified manufacturing defect, we will provide a prepaid return shipping label.

If you are returning an item due to a change of mind or another personal preference, you are responsible for the cost of return shipping.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original method of payment.

Depending on your financial institution, refunds may take several business days to appear in your account.

Order Cancellations

Every GOS MERCH item is made specifically for you after your order is placed.

Because production begins shortly after an order is submitted, cancellation requests cannot be guaranteed.

If you need to cancel or modify an order, please contact contact@gosmerch.store as soon as possible.

If production has not yet begun, we will do our best to accommodate your request. Once production has started, orders can no longer be cancelled or modified.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance items
  • Gift Cards
  • Personalized or customized products
  • Limited Edition releases

Exchanges

Because every GOS MERCH item is made to order, we are unable to guarantee exchanges.

If your item arrives damaged, defective, incorrect, or with a verified manufacturing issue, we will gladly replace it at no additional cost.

Questions?

If you have any questions about this policy or need assistance with your order, we're here to help.

Email: contact@gosmerch.store